Shipping & Returns

 

Shipping Information

We will try to get your items shipped to you on the day you buy them.

We offer free shipping over £35.00 within the UK.   Outside this region, shipping costs are based on the calculation below.

Our Delivery Process:

When you place an item in your shopping basket, you can use our delivery calculator to view the shipping cost. This way you know exactly how much you're spending on delivery before you make any commitment to buy. Please ensure your delivery details and especially the delivery country is correct.

We‘ll send you an email when your order is despatched and we use a signed for service for many orders, so it's important that there is someone in to receive the goods.  If this isn't possible, we recommend you have it shipped to an alternative delivery address (such as your work, a friend's or neighbour's house). We can't deliver to PO Boxes or packstation addresses. Delivery to hotel addresses will be at your own risk, please be sure to state your room number and dates of stay. We cannot be held responsible for parcels that have been signed for by hotel staff, that subsequently gets lost. Please note that delivery times quoted are for your guidance only and are not guaranteed. As we're sure you know, nothing is 100% certain (especially when it involves the roads), and very occasionally the next day service isn't. Generally however, there are no problems and your order will arrive as planned. The majority of our courier services offer a 'Predict' service. This is an SMS text to you on the morning of delivery outlining the timings of your delivery slot direct to your mobile phone. To receive this service, make sure enter your mobile number when placing your order, including country dialling code if outside of the UK. Most of our deliveries will occur between the hours of 08.00 and 19.00.

Please be aware that courier notes containing extra information for delivery are at the discretion of the delivery driver to comply with. We employ a signed for service in which the courier is expected to obtain a signature upon delivery. If a delivery note expressing alternate delivery instructions is complied with and results in a lost parcel, any claim for compensation would be invalidated.

If everything in your order is in stock, we'll aim to send it out within a day or so.  If something is out of stock, we'll ship what we have and cancel the rest. You will be notified via email should this be the case.

Delivery pricing & timescales

UK Mainland (excluding post codes beginning AB, KW, IV, PA and PH except for AB 1 to 16, AB 21 to 25, AB 30 and AB 39, PA1 to PA 19 and PH1 to PH3):

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For all Express deliveries, please order by 2.00pm at the latest.  

Express Next day orders placed after 2.00pm will be despatched the following working day. 

Weekends and public holidays are not considered working days.

*Express deliveries are charged per parcel and are capped at 30kg per parcel.

Northern Ireland, Isles of Man & Scilly, Highlands & Islands of Scotland, Channel Islands, Isle of Wight (and postcodes AB, PA and PH not listed above):  

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Europe: 

Small parcels (up 2kg) will be delivered by Airmail small parcel service taking up to 10 working days. Larger parcels will be delivered by signed for courier service with delivery usually within 10 working days. These delivery times are provided for guidance only and are not guaranteed. 

 * Charged per parcel and capped at 30kg per parcel.

* Charged per parcel and capped at 30kg per parcel.

Group 1: Germany

Group 2: Ireland, France, Belgium, Luxembourg, Netherlands, Poland & Monaco

Group 3: Austria, Denmark, Spain (mainland), Czech Republic & Lichtenstein

Group 4: Italy, Hungary, Sweden, Slovenia, Slovakia & San Marino

Group 5: Switzerland*

Group 6: Portugal, Croatia, Finland & Estonia

Group 7: Norway*, Bosnia & Herzegovina, Iceland, Montenegro & Serbia

Group 8: Bulgaria, Greece, Latvia, Lithuania & Romania

Group 9: Malta, Gibraltar, Turkey, Cyprus, Canary Islands, Balearic Islands & the rest of Europe

Group 10: Rest of the world

North America, Australia, the Far East and the rest of the world:
Charges are calculated automatically on our site and are based on the overall weight and volume of your order.  Delivery generally takes 3-8 working days after your order has been processed (although this isn't guaranteed). If your country is not shown, please email us for a delivery quotation.

Surface Mail:  We use Surface Mail to send parcels up to 2kg to selected destinations. This is a non-trackable service and the delivery usually takes 6-12 weeks from the despatch day. If you select this service, your order will be delivered by your local postal service.

Important general advice:  International deliveries outside the EU may be subject to customs clearance.  These charges can include import duty, handling fees, local taxes and other costs.  Yogamatters is not responsible for these costs or for any delays caused by Customs or other government authorities.  Failure to pay these charges will mean that your parcel will be returned to the UK. Should this happen, your original shipping charges will be forfeited as well as any other associated return costs. If the cost of return is greater than the value of the order then the whole cost of the order will be forfeited. Please make sure that you understand what process and costs may apply for delivery to your

* Deliveries to Norway, Iceland and Switzerland will also be subject to a customs clearance fee of £25.00 for the first parcel over 2kgs. Subsequent parcels will not incur this charge. In some instances, the customs and excise service in your country may apply further charge

Easy Returns & Exchanges

We want all our customers to fall in love with their chosen items. However, if you're unhappy with your purchase, please let us know as soon as possible and return within 30 days of purchase.

Our return address is:

Urban Camouflage Design. 
The Rickyard, Mount Lane, Lockerley, SO51 0JS, UK

All returned items must be unused and in their original condition with garment tags attached. If any products have been removed from their wrapper, we are unable to accept a return. Any rejected returns cannot be reshipped and will be destroyed upon receipt.

Please contact us if you are unsure about our returns process.

The postage and handling of your return is your responsibility. Please ensure that you obtain proof of postage when sending your parcel back as we cannot be held responsible for any orders that do not arrive back to us. You may be able to claim compensation through your chosen return service if you have proof of postage.

Returns can only be refunded to the person who originally placed and paid for the order, and the refund can only be processed back to the same payment method. Refunds can take up to 14 days after receipt of the return.

 

There are some products which we cannot cancel or refund, such as made-to-order items.